Terms & Conditions

1. BASIC PROVIDER INFORMATION
Full Name: Kristýna Bartošková ID
(IČO): 08835799 Registered Office: Pujmanové 1585/44, 140 00 Prague 4 - Nusle, Czech Republic
Sole proprietor doing business under the Trade Licensing Act, not registered in the Commercial Register.
Contact Email: be.kristyn@gmail.com (Hereinafter referred to as the "Provider")

2. SERVICES OFFERED
I offer personal development, mentoring, and personal guidance services:

Individual mentoring / consultations (one-off 60-minute or 90-minute sessions).
Long-term collaboration (3-month intensive guidance / mentoring conducted in English).
Audio recordings of guided meditations.

Notice: All services provided are for personal development and consultation purposes only. They do not constitute healthcare, psychological, or medical services.

3. BOOKING AND PAYMENT TERMS

Inquiries and bookings are handled by prior arrangement via WhatsApp, email, the website contact form, or Instagram direct message.
Once the type of service is agreed upon (e.g., session duration or form of collaboration), payment details will be provided to the client.
Services are paid in advance via wire transfer (bank transfer or QR code).
The contract is concluded upon confirmation of the agreed session/service and receipt of payment.

4. CANCELLATION POLICY AND RIGHT OF WITHDRAWAL

Cancellation or rescheduling of individual sessions:
- More than 24 hours in advance: Free rescheduling of the session.
- Less than 24 hours in advance or no-show: Payment is forfeited without entitlement to a refund.
Consumer right of withdrawal: In accordance with Section 1829 of the Civil Code, consumers have the right to withdraw from the contract within 14 days of its conclusion. If the client requests the service to begin ( session execution or audio delivery) before the expiration of this 14-day period, they expressly request performance to start early and acknowledge that once the service is fully delivered, their right of withdrawal is lost.

5. CLAIMS AND DEFECTIVE PERFORMANCE If a service was not provided according to the agreed terms, the client has the right to file a claim in writing to: be.kristyn@gmail.com. Claims will be resolved within 30 days of receipt.

6. FINAL PROVISIONS
Any disputes will be resolved amicably wherever possible. Consumers have the right to an out-of-court settlement of consumer disputes through the Czech Trade Inspection Authority (www.coi.cz). These terms are governed by the laws of the Czech Republic.

Effective date: September 16, 2026